How can we help you ?

Find the most frequently asked questions here.

 

When will the request arrive?

Depending on the chosen shipping company and the person in charge of delivery, we provide a group of shipping managers based in major cities, it usually takes 1-3 days for the order to be confirmed.

 

Is there any delivery outside the country?

Currently, the shipping companies we work with make deliveries only in the country and in some cities specified on the delivery page.

You can request an out-of-country delivery from the store team via WhatsApp by providing information on product weight and prices for international freight forwarders that are not currently registered with the store.

 

If I have a product with a manufacturing defect?

You should read the return policy to know the conditions of return and exchange, in case of a defect in the product, it was agreed to return, the company's shipping value is calculated and the freight is returned to the customer. As for the value of the product, it is not calculated for the customer in accordance with the return policy.

 

I want to order large quantities. There is a discount?

The store offers a delivery service for large quantity orders and there is a discount ranging from 10-20% on certain products. You can contact us directly through the contact page and check the quantities.